What is the Service Desk module for?
Internal support requests, problem management and change management.
Son güncelleme: 20 Eki 20261 dk okuma
Service Desk manages your employees' IT and internal support requests. It is separate from Customer Service and serves your company internally rather than external customers.
- Support Tickets: Incident, service request and access request types, with priorities and a defined status workflow
- Employee help centre: A portal where employees open and track their own requests
- Service Catalogue: Forms and approval steps
- Problems and Changes: Change Advisory Board (CAB) approvals and a change calendar
- Ticket categories, SLA definitions, including public-holiday imports, and escalation rules
SLA features and the IT knowledge base are included in the Complete package.
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