What is included in the Customer Service report?
Volume, channels, satisfaction and agent performance.
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The Customer Service report includes:
- Daily activity: Incoming, resolved and open conversations
- Channels: Email, portal, live chat and other sources
- Satisfaction: Rating distribution and customer comments
- Agents: Performance by agent
- Email by mailbox
- Channel and device
The Complete package also includes live chat reports covering answered, missed and abandoned chats, plus an activity heatmap.
Download reports as CSV and enable a Weekly executive email for administrators. Support Supervisors, Customer Service Administrators and Support Analysts have report access.
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