Why can't I send an email reply?
Common reasons email replies are blocked.
Son güncelleme: 20 Eki 20261 dk okuma
- If you see "Your company's verified email domain is required to send messages", finish sender-domain verification. See the article on verifying a sender email domain.
- Light Agents cannot reply to customers; they can write internal notes only.
- New replies cannot be sent when Customer Service is archived.
- Undelivered replies are marked in the conversation. After resolving the problem, you can resend them.
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