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Why is a customer's email missing from the inbox?

A checklist for missing incoming emails.

Son güncelleme: 20 Eki 20261 dk okuma

  1. Check Suspended emails. The message may be held because of spam or email-loop detection.
  2. Check that forwarding is verified with a real test email on the channel screen. Repeat the test if needed.
  3. Make sure forwarding is still enabled at your email provider. Password changes or account policies can disable it.
  4. Check that the sender is not in Blocks.
  5. If your agent access is limited to your own conversations or particular brands, the conversation may be outside your permitted view.

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