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Why are images not displayed in knowledge base articles?

External images are excluded to protect reader privacy.

Son güncelleme: 20 Eki 20261 dk okuma

External images are deliberately not displayed in knowledge base articles. Every image loaded from another server causes the reader's browser to contact that server, potentially allowing the reader to be tracked.

Use numbered steps, tables and bold menu names to explain a process. If you need to share a screenshot, send it as an attachment in the customer conversation.

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