How do I assign conversations?

Use Assignee and Team in a conversation's right-hand panel to assign it. Support Supervisors and higher roles have assignment permission.

Bulk actions

Select conversations in the list and open Bulk actions to:

• assign them to yourself,
• assign them to someone else,
• change their status,
• add a tag.

You can select up to 100 conversations at once.

To automate assignments, see the article on automation rules.