How do I deactivate or remove a user?

Under Administration → User Management, open the user's row menu and select Deactivate. Deactivated users cannot sign in, but their names remain on historical records. Select Activate to restore access if needed.

For an employee leaving the company, we recommend Offboarding. It brings their devices, open tickets, licences, phone lines and access into one checklist. Decide whether each item should be transferred, returned or closed. Once complete, the account, sessions and access credentials can be revoked.