What does the request link in a customer email do?

Some customer emails, such as attachment-rejection notifications, contain a personal link that opens only the relevant request.

• The link is valid for 30 days and can be reused during that period.
• Customers can view the request history, reply, attach files and leave a satisfaction rating without signing in.
• The link opens only that request and does not grant access to the customer's other requests.

A link is not created if the portal is unpublished or the request has been merged or deleted.