Can I record a phone enquiry in the inbox?

Yes. Select Phone log in the inbox to open Log a phone conversation:

1. Find and select the customer by name, email or phone. For a new customer, enter their name and phone number.
2. Choose the brand, subject and priority.
3. In Conversation summary, describe the customer's question, what you discussed and the next steps.

The record uses the phone channel and appears in volume and channel reports.

The summary is saved as a public customer message and is visible in the portal. Add an internal note after creating the conversation for team-only information. Kiryon is not a telephone exchange: it does not place calls or record audio.