How do I block a sender or visitor?

Open Customer Service settings → Blocks and select Add block. Available types are:

• Email: Block a specific sender. Their emails will not create requests.
• Domain: Block everyone writing from that domain.
• IP address: Block requests from the chat widget.
• Visitor: Block a chat visitor using Block this visitor in a conversation or Block on the Live visitors screen.

A block can last one hour, one day, one week, 30 days or indefinitely. A temporary block is usually enough: an indefinite IP block may affect a whole office sharing the same network.

Emails from blocked senders appear in Suspended emails with the reason "Blocked sender". Select Remove to lift a block at any time. Removed blocks remain visible in the history.