How do I create saved replies and macros?

Saved replies

Save frequently used text under Customer Service settings → Saved replies. Each saved reply can have a shortcut and up to five attachments. In the reply composer, type /shortcut and press Tab to insert it.

Macros

Under Macros, define shortcuts that apply several actions with one click, such as changing status or priority, adding a tag and inserting a saved reply. If a step cannot be applied, Kiryon tells you which step was not completed.