How do I edit automated emails sent to customers?
Customise email templates for each brand.
Son güncelleme: 20 Eki 20261 dk okuma
Automated customer emails can be customised by brand. Templates include:
- Request received
- Agent reply
- Reply notification
- Waiting for customer reply
- Request resolved
- Request closed
- Request reopened
- Live support ended
- Satisfaction survey
- Help centre sign-in link
- Conversation transcript
Templates support placeholders such as customer name, request reference and subject. Turkish and English versions are edited separately.
Bu içerik işinize yaradı mı?
İlgili makaleler
Hâlâ desteğe mi ihtiyacınız var?
Ekibimiz size yardımcı olmaktan memnuniyet duyar.