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What are proactive invitations?

Invite website visitors to chat automatically.

Son güncelleme: 20 Eki 20261 dk okuma

Proactive invitations are included in the Complete package.

Under Customer Service settings → Invitations, create rules that display chat invitations when selected conditions match.

  • Triggers: Entering the website or a page
  • Conditions: Page URL, page title, number of pages viewed, time on the site or page, returning visitor and agent availability

An invitation draws the visitor's attention without opening the chat window automatically.

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What are proactive invitations? — Kiryon Support