How do I add agents and limit their access?

1. Invite the person to Kiryon as a user first.
2. Under Customer Service settings → Agents, add them as an agent and choose a role, such as Support Agent, Light Agent or Support Supervisor.
3. Under Access, choose which conversations they can see:
   • All conversations
   • Their team's conversations
   • Only their own conversations
4. Restrict them to specific brands if needed.

This screen also controls live chat concurrency and agent skills.

Customer records do not consume user seats. Only team members who sign in to Kiryon are counted as users.