How do I set business hours?
Business calendars, time zones and their effect on SLA targets.
Son güncelleme: 20 Eki 20261 dk okuma
Create one or more calendars under Customer Service settings → Business hours. Each calendar has a time zone and can contain multiple time ranges per day, such as 09:00–12:30 and 13:30–18:00.
Calendars are used for:
- SLA targets: With a calendar, time counts only during business hours. Without one, time runs continuously.
- Teams: The team's working hours.
- Chat widget: How the widget behaves outside business hours.
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