Help centre
The answer to your question may already be here — have a look before opening a request.
Customer portal and help centre
Publish your portal, configure a custom domain, customise request forms and manage your knowledge base.
- What does the request link in a customer email do?A personal link that opens one request without signing in.
- What are request links?Open a new request form with a team already selected.
- How do I publish the customer portal?Portal addresses and publication status.
- How does the portal request form work?Subject, description, team selection, custom fields and attachments.
- How do customers sign in to the portal?Password-free sign-in using an email verification code.
- How is the portal protected against bots?Required security verification on anonymous portal forms.
- How do I publish the portal on my own domain?Set up a custom domain and verify HTTPS.
- How can I tell whether articles are helpful?Reader feedback and view counts.
- How do I add a knowledge base article to the help centre?Write, review and publish articles.
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