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Automation, SLA targets and satisfaction
SLA policies, automation rules, conversation lifecycle and customer surveys.
- How do I configure automatic resolution and closure?Brand lifecycle settings.
- Example automation rulesCommon automation scenarios.
- How do automation rules work?Automate workflows using triggers, conditions and actions.
- How do I edit automated emails sent to customers?Customise email templates for each brand.
- How do customer satisfaction (CSAT) surveys work?Ask for feedback after resolving a conversation.
- How do I define SLA targets?First response, next response and resolution targets.
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