Help centre
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Attachments, files and limits
Supported file types, size limits and sending large files.
- How can a customer send more than five files?Share multiple files through the portal.
- How do I preview and download attachments in the inbox?Preview images, videos and PDFs, or download files.
- How long are attachments retained?Configure attachment and message retention.
- Why were some attachments in a customer's email not received?Rejected email attachments and the automatic customer notification.
- What are the file size and attachment count limits?Attachment limits by channel in one table.
- What does “Security scan in progress” mean?Understand file security scan states.
- Which file types are accepted?Supported attachments in Customer Service.
- How do I email a large file to a customer?Attachments above 10 MB become secure download links.
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