Help centre
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Modules, packages and billing
Basic and Complete packages, trials, payments and archived modules.
- Which add-on packs can I buy?Extra users, brands, storage, email and AI.
- What are the allowances, and where do I see my usage?Package allowances and the usage card.
- What are the packages and prices?Module prices, Kiryon Complete and Enterprise.
- What happens when my account is paused?Why accounts are paused, what stays open and when they are deleted.
- How do invoices and taxes work? (Türkiye and the EU)KUTBU, LLC invoices, VAT Return No. 2 in Türkiye, reverse charge in the EU.
- Can I buy while the trial is running?What happens when you buy during the trial.
- How do cancellation and refunds work?Cancellation takes effect at period end; no refunds.
- What do I pay if I add users or packs mid-period?Pro-rata charges taken immediately.
- How do I upgrade to or cancel the Complete package?Purchase, cancel or withdraw a cancellation.
- What happens if a payment fails?Grace periods and reminders after an unsuccessful payment.
- How do I enable a module?Enable modules and start trials.
- What happens to my data if I close my company account?Data access after a subscription ends.
- How do trials work?Workspace trials and module trials are independent.
- What can I do when a module is archived?Reading remains available, but new records cannot be created.
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