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Live chat and the chat widget
Install the widget, route chats, invite visitors and track live visitors with the Complete package.
- How are live chats assigned to agents?Concurrent chat limits, queues and skills-based routing.
- When does a live chat end?Inactivity timeouts and continuing a chat as a request.
- How do I add the chat widget to our website?Install the widget embed code.
- How do I customise the chat widget's appearance and text?Greetings, pre-chat forms, agent faces and the launcher.
- What are proactive invitations?Invite website visitors to chat automatically.
- How does the chat widget behave outside business hours?Choose the out-of-hours experience.
- Can the chat widget recognise customers signed in to my website?The JavaScript API and identity verification key.
- What does the live visitors screen show?View website visitors and invite them to chat.
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