Help centre
The answer to your question may already be here — have a look before opening a request.
Troubleshooting and FAQs
Common issues and how to resolve them.
- Why can't I send an email reply?Common reasons email replies are blocked.
- Why is the chat launcher missing from my website?Troubleshoot chat widget installation.
- Why does my portal not open or say it is being prepared?Troubleshoot portal access.
- Why can't I see a menu item or feature?Visibility depends on your role, modules and package.
- What does the “Why can't I edit?” message mean?Read-only access in archived modules.
- Why is a customer's email missing from the inbox?A checklist for missing incoming emails.
- My customer is not receiving their portal sign-in linkTroubleshoot sign-in emails.
- Why can't I upload a file?Common causes of upload failures.
- How do I contact Kiryon support?Create a request through this portal.
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