Kiryon Support · Help centre
How can we help you?
Search our knowledge base or write to us.
Support options
Browse by topic
Pick a topic to see its articles.
Getting started with Kiryon
9 articles
Create an account, complete initial setup and understand the platform.
- Do you migrate our data and set Kiryon up for us?
- How do I switch between companies?
- Can I use Kiryon on my phone?
Show all articles (9)
Account, sign-in and security
9 articles
Passwords, two-factor authentication, sessions and single sign-on.
- How do I set up SAML single sign-on?
- How do I reset a forgotten password?
- What are the password requirements?
Show all articles (9)
Show all articles (8)
Modules, packages and billing
14 articles
Basic and Complete packages, trials, payments and archived modules.
- What happens when my account is paused?
- What are the allowances, and where do I see my usage?
- Which add-on packs can I buy?
Show all articles (14)
- How do I add agents and limit their access?
- Which language do my customers see?
- How do I use the customer support setup wizard?
Show all articles (8)
- How do I test email forwarding?
- Can I record a phone enquiry in the inbox?
- How do I verify my sender email domain?
Show all articles (8)
Live chat and the chat widget
8 articles
Install the widget, route chats, invite visitors and track live visitors with the Complete package.
- How are live chats assigned to agents?
- When does a live chat end?
- How do I add the chat widget to our website?
Show all articles (8)
Customer portal and help centre
9 articles
Publish your portal, configure a custom domain, customise request forms and manage your knowledge base.
- What does the request link in a customer email do?
- What are request links?
- How do I publish the customer portal?
Show all articles (9)
- How do I escalate a customer request to the IT team?
- What does changing a conversation's priority do?
- How do I manage customer and company records?
Show all articles (12)
Most read
Recently updated
Get in touch
Back online Wednesday 09:00 AM
- Get in touch
- Opening hours time zone: Europe/Istanbul
- Mon–Fri
- 09:00 AM–06:00 PM
- Sat
- 09:00 AM–01:00 PM
- Sun
- Closed
Popular topics
Choose a topic so your request reaches the right team.